FAQ

Default solution folder, feel free to edit or delete it.

How do I access my existing support tickets?
You can log into the support portal at anytime by visiting https://skugrid.freshdesk.com . If this was your first time submitting a ticket, an automated emai...
Thu, 8 Nov, 2018 at 9:45 PM
How long does it take for me to get a email about my ticket?
Support tickets are handled in the order received. You can expect a response from our dedicated support agents within 24 hours.
Thu, 8 Nov, 2018 at 9:43 PM
I need to talk to a live person
Sku Grid offers live chat assistance 7 days per week between the hours of 8am-4pm EST. Outside of that, you can submit a support ticket at anytime and our de...
Thu, 8 Nov, 2018 at 9:42 PM
What does it mean by Paused?
When an item in Sku Grid is paused, it means that Sku Grid will continue checking the supplier url for price and stock changes and send you email notificatio...
Thu, 8 Nov, 2018 at 9:41 PM
How to Get Your Bonanza Keys in Wise Lister
Creating Your Bonanza Marketplace and Getting Your Bonanza Keys 1. Log in to your Wise Lister account at https://list.wiselister.com  2. Click Switch Mark...
Wed, 7 Nov, 2018 at 12:30 AM
Can Sku Grid Support Bundled Listings or Multi Packs?
BUNDLED ITEMS Sku Grid now supports Bundled Items. Please see this tutorial guide -->>https://skugrid.freshdesk.com/solution/articles/5000823280-h...
Sun, 7 Jul, 2019 at 11:33 AM
What Do I Need to Do to Use Sku Grid with a 2nd eBay Account?
You'll need to configure the new sku grid account how you want it for this 2nd eBay account - see eBay guide - http://skugrid.freshdesk.com/solution/arti...
Mon, 5 Nov, 2018 at 5:31 PM
Can I Use Sku Fetch / Wise Lister to List to Shopify?
Sku Fetch can be used to list on Shopify if you're using the Drop Ship Supplier Scraper chrome extension - http://skugrid.freshdesk.com/support/solutions...
Mon, 5 Nov, 2018 at 9:59 AM
I have a question about my Sku Grid credits.
Please create a support ticket and submit your username and details about the issue you are experiencing. Our staff will respond to you within 24 hours.
Mon, 5 Nov, 2018 at 9:33 AM
Is there a customer support phone number?
We do not provide telephone support. Support is available via live chat or support ticket. Please start a live chat session or submit a support ticket with...
Mon, 5 Nov, 2018 at 9:31 AM