FAQ

Default solution folder, feel free to edit or delete it.

Do items that are paused consume credits?
Q: For items that are Paused, do the consume credits? A: Paused items still consume product checking credits as your supplier urls are still being check...
Thu, 30 Jul, 2020 at 10:36 AM
Deleting all Paused items in Sku Grid
Q: Are we able to bulk delete all the 'Paused' items at one go? A: Yes, you can set your grid to view 5000 items per page., use the filters bu...
Thu, 30 Jul, 2020 at 10:35 AM
Unpausing all items in sku grid
Q: To Unpause all items, we just need to go: Batch Options --> Resume Updates on All? A: Yes, that is correct. Make sure that you have your supplier ...
Thu, 30 Jul, 2020 at 10:29 AM
Reconnecting my eCom Syndicator account
Q: How to reconnect my eCom Syndicator? A: Have you recently changed your password or username on eBay? If so, then your keys become invalid and eCom Sy...
Thu, 30 Jul, 2020 at 10:01 AM
Sku Grid is recognizing the updates but eCom Syndicator is not repricing
Q: My Sku Grid is recognizing the updates but eCom Syndicator is not repricing, why? A: Please follow instructions in the Ecom Syndicator complete setup...
Thu, 30 Jul, 2020 at 9:20 AM
My eBay File Exchange CSV has not all my items, why?
Q: Why I'm not receiving all items when downloading eBay File Exchange CSV? A: When downloading a file exchange CSV, it's only going to give yo...
Wed, 29 Jul, 2020 at 11:21 AM
eCom Syndicator: Your security token has expired
Q: Why I am receiving this error on my ecom syndicator: Your security token has expired? A: Your eBay keys (security token) is no longer valid between e...
Tue, 28 Jul, 2020 at 6:01 PM
ecom syndicator: Needs subscription error
Q: Why my ecom syndicator is showing a needs subscription error? A: Please log into your eCom Syndicator account.  Notice that there's a "Need...
Tue, 28 Jul, 2020 at 11:44 AM
Sku Fetch: UPC or EAN invalid value
Q: Why am I receiving these errors on sku fetch? What do they mean? Error: UPC has an invalid value of "123456789011". Enter a valid value and t...
Tue, 28 Jul, 2020 at 10:37 AM
What type of information do SKU Grid pass into Ecomdash?
Q: What type of information do SKU Grid pass into Ecomdash when listing items? A: It should just be your eBay item id, price, stock, and ecomdash id (th...
Mon, 27 Jul, 2020 at 10:54 AM