Q: What does Long Dispatch mean?
A: Long Dispatch means that the supplier is taking longer than the allowable time that you have in your settings to ship the item out (not deliver). Therefore, the stock will show as Long Dispatch and Sku Grid will treat the item as out of stock per your settings.
If you go to your General Settings, you'll notice that there's a setting there for Maximum Days Before Dispatch at the Supplier. If it will take the supplier longer than (Maximum Days Before Dispatch at the Supplier) days to ship the item out, the stock will show as Long Dispatch and the item will be treated as OOS when it is repriced/revised.
- Example: Walmart is showing the estimated delivery date is January 3. Today is December 20. That is 14 days away from today. Sku Grid subtracts 5 days for an allowance off standard shipping.
That leaves a 9 day handling time. This is calculated and shown to you on the grid in the Dispatch Time column.
If you are okay with it taking the supplier this long to ship the item out, then you have two options:
1. Change Maximum Days Before Dispatch at the Supplier in your General Settings to a much larger number to accommodate all of your long dispatch items. Then recheck asap and force update your items using batch options on the grid.
Or
2. You can leave the setting at 5 days or whatever you want in your general settings and edit the item individually to have a longer maximum days before dispatch at supplier. That way, as a general rule, sku grid only allows items to have a 5 day supplier handling time. But you can edit this item let's say to 10 or 11 days for Maximum Days Before Dispatch at the Supplier so that the one item is allowed to have a longer supplier handling time. This is done by clicking Edit and setting maximum days before dispatch at the supplier to the number of your choice. Then do a recheck asap and force reprice on the item.