Q: How to fix the error Extension ID is empty, please try again later when my VA is trying to list?


A: Sku Grid's VA access and Sku Fetch's VA access are 2 different entities.  The VA access you set up in sku grid is only going to allow your VA to see and/or manipulate your sku grid account, but not sku fetch.


You can set up VA access under the My Account section of Sku Fetch.  

Also, the extension id error is likely because VA access to List & Export Settings is not installed. Be sure to enable the VA access list & export



Then have the VA log into sku fetch using the login for VA button and the username and the password that you've created for them. Then ask them to make sure that they have the chrome extension(s) set up and configured in their browser.  If listing with eBay file exchange, you'll have to provide them access to your eBay account and they'll need to log in and be able to access eBay file exchange from their browser -- https://bulksell.ebay.com/ws/eBayISAPI.dll?FileExchangeUploadResults&ssPageName=STRK:ME:LNLK 

Then have them go to List & Export Settings in Sku Fetch and click the Save Settings button.