FAQ

Default solution folder, feel free to edit or delete it.

Why Do I Have A Negative Credit Balance - Red Error Message
A negative balance is very possible as Sku Grid runs as long as you have credits in your account.  Similar to an on/off switch. If you have 1 credit availabl...
Mon, 9 Apr, 2018 at 11:55 PM
What are Buy Box Owner Settings
It's a way of repricing your items more based on an algorithm to maintain competitiveness, while still keeping you profitable. Please see video - https:...
Mon, 9 Apr, 2018 at 11:54 PM
Reset Sku Grid eBay Keys
Clear your browser history & cache and open an incognito window -- Instructions below. To Clear Your Browser History: On your computer, open Chrome...
Mon, 9 Apr, 2018 at 11:51 PM
How to Clear Browser & Run Incognito Window
Clear your browser history & cache and open an incognito window -- Instructions here. To Clear Your Chrome Browser History On your computer, open C...
Mon, 9 Apr, 2018 at 11:49 PM
Sku Grid Has The Wrong Price/Stock/Shipping For My Home Depot Items
Please change your store location in your browser -- start by typing in zip code 85018 to get to Phoenix, AZ and select the Thomas Rd location.   Home Depo...
Mon, 9 Apr, 2018 at 11:47 PM
Accidental Overriding - Make Default Formulas the Same in Both Hydra and Sku Grid
When you list with Hydra , if your default formula is different than the default formula in Sku Grid, then Hydra's default formula rules and will overri...
Mon, 9 Apr, 2018 at 11:39 PM
Items Not Exporting to Sku Grid from Hydra - Reset Remote Keys
You may have generated new Sku Grid remote API key but it is not identical in both Hydra and Sku Grid.  They have to be identical in order for hydra to be ab...
Mon, 9 Apr, 2018 at 11:36 PM
How to Add Custom/Override Formulas to Selected Items from a Specific Supplier Sources
1. Set your grid to view 1000 items per page (which is the maximum) 2. Use the filters to show the information you want (example: selecting Home Depot will s...
Mon, 9 Apr, 2018 at 11:34 PM
How to Set or Reset Sku Grid Email Address or Password
If you can already log into your skugrid account, then log in and then visit this link http://skugrid.com/web/register/profile?layout=edit   You will be...
Fri, 27 Apr, 2018 at 2:20 PM
Why Are My Credits Running Low
It's likely that you're using a plan that is too small for the amount of items you have in the account and usage based on your settings. So your curr...
Mon, 9 Apr, 2018 at 11:30 PM