Clear your browser history & cache and open an incognito window -- Instructions below.
To Clear Your Browser History:
On your computer, open Chrome.
At the top right, click More
Click History and then History.
On the left, click Clear browsing data. A box will appear.
From the drop-down menu, select how much history you want to delete. To clear everything, select the beginning of time.
Check the boxes for the info you want Chrome to clear, including “browsing history." Learn more about the types of browsing data you can delete
Click Clear browsing data.
To Open an Incognito Window:
At the top right, click More More and then New Incognito Window.
A new window will open. In the top corner, check for the gray Incognito icon Incognito mode.
You can also use a keyboard shortcut to open an Incognito window:
Windows, Linux, or Chrome OS: Press Ctrl + Shift + n.
Mac: Press ⌘ + Shift + n.
Once you have an incognito window open - log into Sku Grid from the incognito window. Then follow this process to reset your eBay Keys. https://www.youtube.com/watch?v=4G7iJkU3Kgg&index=2&list=PL1P6jkYBkBWGbZT2g6UYCN2YrtIqXB02w
If the issue persists after that, please submit a support ticket to let us know.